Is your Android phone giving you a hard time by freezing or hanging up the moment you try to make a call? This can be an incredibly frustrating experience, but don’t worry – you’re not alone. Many Android users have faced this issue, and there are several potential solutions to get your phone back in working order. In this article, we’ll walk you through the steps to troubleshoot and fix the problem of your Android phone app hanging up when you dial a number.
1. Check for Network Issues
Sometimes, the problem may not be with your phone, but with the network. Make sure you have a stable network connection, and your signal strength is good. If you’re in a low-signal area, consider moving to a location with better reception.
2. Clear App Cache and Data
Corrupted app data or cache can lead to various issues, including call-related problems. To clear the cache and data for your phone app:
- Go to Settings.
- Navigate to Apps or Application Manager (the exact name may vary).
- Find and select the Phone app.
- Tap Storage.
- Choose Clear Cache and Clear Data.
3. Update the Phone App
Outdated apps can sometimes cause compatibility issues with your phone. To ensure your Phone app is up-to-date:
- Open Google Play Store.
- Backup Google Drive
- Tap the Menu icon (usually three horizontal lines).
- Select My apps & games.
- Find the Phone app and tap Update if available.
4. Update Your Android Operating System
An outdated Android OS can also lead to various problems. To check for updates:
- Go to Settings.
- Scroll down and select Software Updates or System (the exact path may vary).
- Tap Check for updates and follow on-screen instructions to update your Android OS if available.
5. Disable Call Recording Apps
If you have any call recording apps installed, they might be conflicting with your phone’s functionality. Temporarily disable them and check if the problem persists.
6. Reset App Preferences
Resetting app preferences can help resolve issues related to app settings. Here’s how to do it:
- Go to Settings.
- Scroll down and select Apps or Application Manager.
- Tap the three-dot menu icon (usually in the top-right corner) and choose Reset app preferences.
7. Boot into Safe Mode
Booting your phone into Safe Mode can help determine if a third-party app is causing the problem. In Safe Mode, only pre-installed apps will run. Here’s how to do it:
- Turn off your Android phone.
- Press and hold the Power button.
- When the manufacturer’s logo appears, release the Power button and press and hold the Volume Down button until the phone boots into Safe Mode.
- Try making a call in Safe Mode. If it works fine, a third-party app is likely the culprit. You can uninstall recently installed apps to identify the problematic one.
8. Factory Reset as a Last Resort
If none of the above solutions work, you may need to consider a factory reset. This will erase all data on your device, so be sure to back up your important files first. To perform a factory reset:
- Go to Settings.
- Scroll down and select System or General Management.
- Tap Reset or Reset options.
- Choose Factory data reset.
- Follow the on-screen instructions to reset your device.
FAQs
Q1. Why does my Android phone hang up when I make a call?
A1. There could be various reasons, including network issues, app conflicts, outdated software, or corrupted app data. This article provides step-by-step solutions to address these issues.
Q2. Can I fix this issue without performing a factory reset?
A2. Yes, most issues can be resolved without a factory reset. Try the troubleshooting steps mentioned in this article first. A factory reset should only be considered as a last resort.
Q3. Do these solutions work for all Android phones?
A3. While these solutions are general guidelines, the steps and menus may vary slightly depending on your phone’s manufacturer and Android version. Always refer to your device’s user manual or official support channels for specific instructions.
Q4. How can I back up my data before performing a factory reset?
A4. You can back up your data to Google Drive or use third-party backup apps. Additionally, you can manually transfer photos, videos, and documents to a computer or external storage device.
Conclusion
Experiencing your Android phone hanging up when you try to make a call can be frustrating, but it’s not an insurmountable problem. By following the troubleshooting steps outlined in this article, you can diagnose and resolve the issue, getting your phone back to its normal functioning. Remember to consult your device’s user manual or official support channels for specific guidance related to your phone’s make and model. With persistence and patience, you can enjoy uninterrupted phone calls once again.
